Privacy Policy

At Domestiva, we take the protection of your personal information seriously. We are committed to handling your data responsibly, transparently, and in accordance with applicable privacy laws and regulations.

This Privacy Policy explains what information we collect, how that information is obtained, why we use it, how it may be shared, and what rights you may have when using our website or services.

By visiting our website or completing a purchase, you acknowledge and agree to the practices described in this Privacy Policy.

How We Collect Information

We collect information in two main ways:

• Information you choose to provide directly
• Information that is automatically generated when you use our website

Information You Provide Voluntarily

You may provide personal information to us when you:

• Place an order or make a purchase
• Create or manage an account
• Sign up for newsletters or promotional messages
• Contact our customer support team

The personal information you provide may include:

• Your full name and contact details
• Billing and shipping addresses
• Telephone number
• Payment and transaction information

Information Collected Automatically

When you visit or interact with the Domestiva website, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type and device details
• Operating system information
• Pages visited and time spent on the website
• Browsing activity and interaction behavior
• Information collected through cookies and similar tracking technologies

Purpose of Data Collection

We collect and use personal information only where it is necessary for legitimate business purposes. These purposes may include:

• Processing and completing customer orders
• Handling payments and arranging delivery
• Providing customer service and responding to requests
• Improving website functionality and customer experience
• Sending order updates and service-related communications
• Identifying and preventing fraud, misuse, or security threats

We will only send promotional or marketing communications if you have chosen to receive them.

How We Protect Your Information

We use reasonable technical and organizational measures to help safeguard personal information against unauthorized access, misuse, loss, or disclosure.

Our security measures include:

• SSL-encrypted payment processing
• Limited internal access to sensitive customer information
• Use of reliable third-party payment service providers
• No storage of complete credit or debit card details on our servers

While we follow commonly accepted security practices, no online platform or electronic transmission method can be guaranteed to be completely secure.

Sharing of Personal Information

Domestiva does not sell, lease, or exchange customer personal information with third parties for their own marketing activities.

We may provide limited personal information to trusted third-party service providers where necessary to operate our business. These providers may include:

• Payment processing companies
• Shipping and delivery providers
• Website hosting and technical service partners
• Analytics and website performance providers

These service providers are expected to process personal information responsibly and only for approved business purposes.

Advertising and Analytics Services

We may use third-party advertising and analytics providers that rely on cookies or similar tracking tools to evaluate website activity and display more relevant advertising.

These providers may include:

• Meta, including Facebook and Instagram
• Google
• AppLovin

Information collected through these external platforms is subject to their own privacy policies. You can manage certain preferences through your browser controls or directly through the applicable platform.

Cookies and Tracking Technologies

Cookies are small files placed on your device to support website operation and improve your browsing experience.

We may use cookies for purposes including:

• Supporting important website functions such as the shopping cart and checkout
• Measuring website traffic, usage, and performance
• Supporting advertising and promotional activities

You can disable or manage cookies through your browser settings. However, disabling cookies may prevent some website functions from operating correctly.

For additional information about cookies used by Shopify, please visit:

https://www.shopify.com/legal/cookies

Links to Third-Party Websites

Our website may include links to websites that are owned or operated by third parties. Domestiva is not responsible for the content, privacy practices, or policies of those external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Your Privacy Rights

Depending on the laws that apply in your location, you may have the right to:

• Request access to personal information we hold about you
• Request that inaccurate personal information be corrected
• Request deletion of your personal information
• Withdraw your consent to receive marketing communications

We make this Privacy Policy available to the public and may revise it as needed to comply with applicable privacy requirements.

Do Not Track Signals

Certain browsers include a “Do Not Track” setting. Because there is currently no consistent industry-wide standard for recognizing or responding to these signals, our website does not presently respond to them.

Children's Privacy

Our website and services are not directed toward children under 13 years of age, and we do not intentionally collect personal information from children.

If you believe a child has submitted personal information to us, please contact us promptly so that we can take steps to remove it.

Data Breach Response

If a security breach involving personal information occurs, we will take appropriate corrective measures and notify affected individuals where required under applicable laws and regulations.

Email Communications and Compliance

We may use your email address to:

• Send purchase confirmations and delivery updates
• Reply to customer support inquiries
• Send product news or promotional offers when you have opted in

We follow applicable email marketing requirements by:

• Clearly identifying the sender
• Using accurate and non-misleading subject lines
• Providing an accessible unsubscribe method
• Processing unsubscribe requests in a timely manner

You may stop receiving marketing emails at any time by selecting the unsubscribe link contained in the message.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations.

Revised versions will be published on this page. Your continued use of the website after changes are posted will indicate acceptance of the updated Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or the way your personal information is collected or handled, please contact us:

Domestiva

• Email: service@domestiva.com
• Phone: +1 (601) 601-8750

Business Address:

SUKIBAY COMPANY LIMITED

RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG

US Office:

188 E Capitol St, Suite 800, Jackson, MS 39201, United States