Refund policy
Refund Policy
At Domestiva, we want you to shop with confidence. If something isn't right with your order, we're here to help. This Refund Policy explains the conditions for returns, refunds, replacements, and the steps required to resolve any order-related issues.
Eligibility for Returns
You may request a return within 30 days from the date your order is marked as delivered.
To qualify for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The product must not show signs of wear, installation, or damage caused after delivery.
- All original packaging, accessories, manuals, labels, and tags (if applicable) must be included.
- Proof of purchase, such as your order confirmation or receipt, must be provided.
Items that do not meet these requirements may not be eligible for a refund.
How to Request a Return
Please do not return any item without contacting us first.
To initiate a return, please email our customer support team at:
Once your request has been reviewed and approved, we will provide:
- Return authorization
- Return instructions
- The appropriate return shipping address
- Additional guidance if required
Important: Returns sent without prior authorization may be refused or delayed in processing.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your order is:
- Damaged during transit
- Defective or not functioning properly
- Incorrectly shipped
- Significantly different from the product ordered
please contact us within 7 days of delivery at service@domestiva.com.
To help us resolve your claim as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the product and the problem
After reviewing your claim, we will provide an appropriate solution, which may include a replacement, partial refund, or full refund where applicable.
Items Not Eligible for Return
For health, safety, and operational reasons, certain products cannot be returned, including:
- Personalized or custom-made products
- Personal care or hygiene products after opening
- Perishable goods
- Hazardous materials, flammable liquids, or chemicals
- Gift cards
- Downloadable digital products
- Clearance or final sale items unless they arrive damaged or defective
Shipping charges paid during checkout are generally non-refundable unless the return is the result of our error.
If you are unsure whether your item is eligible, please contact us before requesting a return.
Exchanges
At this time, Domestiva does not offer direct product exchanges.
If you wish to receive a different item, please:
- Request a return for the original product (if eligible).
- Complete the approved return process.
- Place a new order for your preferred item.
This allows us to process orders more efficiently and maintain accurate inventory.
European Union Customers – Right of Withdrawal
If your order is delivered to a country within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order in accordance with applicable consumer protection laws.
To qualify:
- The item must remain unused and in its original condition.
- Original packaging and accessories must be included.
- Proof of purchase must be provided.
This statutory right is separate from our standard 30-day return policy.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- The refund will be issued to your original payment method.
- Refunds are typically processed within 10 business days.
- Your bank or payment provider may require additional time to complete the transaction.
If you have not received your refund within 15 business days after approval, please contact us at:
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The item is defective.
- The wrong item was shipped by us.
Returns must only be sent after receiving return authorization from our customer support team.
Unauthorized returns may not be accepted.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, it can no longer be canceled. In such cases, customers may request a return after delivery if the product meets our return eligibility requirements.
Contact Information
Store Name: Domestiva
Website: https://domestiva.com
Email: service@domestiva.com
Phone: +1 (601) 601-8750
Business Address:
SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE
66 CHAI WAN KOK STREET
TSUEN WAN, HONG KONG
US Office:
188 E Capitol St, Suite 800
Jackson, MS 39201
United States