Shipping policy

Shipping Policy

At Domestiva, we are committed to delivering every order securely, promptly, and with clear communication throughout the process. This Shipping Policy describes what happens from the moment an order is placed until it reaches its destination, helping customers understand each stage of fulfillment and delivery.

Our Shipping Commitment

We consider shipping an important part of the complete shopping experience, not simply the final step of an order.

Every order submitted through Domestiva follows an organized fulfillment procedure intended to provide:

  • Careful, protective product packaging
  • Timely order preparation and handling
  • Dependable transfer to established shipping carriers

We work with experienced logistics partners to support reliable delivery performance and minimize delays whenever possible.

What Happens After You Place an Order

Step 1 – Order Processing

After your payment has been successfully completed, your order enters the processing stage.

Typical processing time: 1–2 business days

During this stage, we complete:

  • Order verification
  • Product inspection
  • Secure packaging
  • Shipment preparation

Processing may take slightly longer during busy periods, including holidays, promotional campaigns, and other high-volume sales events. We will continue working to dispatch all orders as quickly as reasonably possible.

Step 2 – Shipping Fees

Any shipping fee that applies to your order will be clearly shown at checkout before you submit payment.

Customers can expect:

  • Clear and transparent shipping prices
  • No concealed delivery fees
  • No unexpected shipping charges after payment

The total displayed during checkout is the final amount you will pay for the order.

Estimated Delivery Time

Once your order has been dispatched, delivery will generally take place within the following estimated timeframe:

Estimated delivery time: 4–7 business days after shipment

Orders may be fulfilled from warehouses located in the United States.

The warehouse used to fulfill an order will depend on current product availability and the location of available inventory.

Important:

All delivery periods are estimates and cannot be guaranteed. The actual delivery date may be affected by circumstances such as:

  • Delays involving the shipping carrier
  • Severe or disruptive weather conditions
  • Delivery to remote or difficult-to-access areas
  • Customs examinations or clearance procedures

Order Tracking

After your order has shipped, we will send an email containing the available tracking details.

Please keep in mind:

  • Tracking information may require 24–48 hours to become visible
  • Temporary gaps between tracking updates are common
  • A period without a new tracking scan does not necessarily mean that the shipment is missing

Our customer support team is available to assist if you have questions or concerns about the progress of your delivery.

Taxes, Duties, and Customs Fees

United States Orders

Where applicable, sales tax will be calculated at checkout in accordance with relevant state and local tax requirements.

International Orders, If Applicable

Customers placing international orders may be charged additional amounts by their local authorities, including:

  • Import duties
  • Value-added tax (VAT)
  • Customs handling or processing fees

These charges are established by the government or customs authority in the destination country and must be paid by the customer.

Please note that Domestiva does not control customs inspections or clearance procedures and cannot guarantee how long customs processing will take.

Changing or Canceling an Order

We begin preparing orders quickly in order to support timely shipment.

To request:

  • A correction to the shipping address
  • Cancellation of an order

please contact us immediately at:

service@domestiva.com

Once an order has begun processing or has already been shipped, it may no longer be possible to change or cancel it.

Shipping Issues and Support

We assess shipping-related concerns individually and carefully so that an appropriate and fair solution can be provided.

Damaged Items Upon Delivery

If your order arrives damaged, please contact us within 72 hours after delivery and provide:

  • Clear photographs showing the damaged product
  • Photographs of the shipping package and packaging materials

Our support team will review the information and determine an appropriate resolution, which may include sending a replacement.

Lost Packages

If the shipping carrier officially confirms that an order was lost while in transit, we will provide:

  • A replacement product
  • Another suitable resolution

There will be no additional cost to the customer.

Contact Information

For questions regarding shipping, delivery tracking, or the status of an order, please contact us:

Domestiva

Email: service@domestiva.com
Phone: +1 (601) 601-8750

Business Address:
SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE
66 CHAI WAN KOK STREET
TSUEN WAN, HONG KONG

US Office:
188 E Capitol St, Suite 800
Jackson, MS 39201
United States