Terms of Service

Overview

Welcome to Domestiva. On this website, the terms “we,” “us,” and “our” refer to Domestiva. We operate this online store and make available the products, services, information, content, tools, and features offered through it, collectively referred to as the “Services,” with the goal of providing customers with a dependable and secure shopping experience.

Our store is hosted by Shopify Inc. Shopify provides the e-commerce platform and technical infrastructure that allow us to display products, accept orders, and process transactions.

These Terms of Service, referred to as the “Terms,” together with all policies incorporated or referenced herein, including our Privacy Policy and Return & Refund Policy, apply to your access to and use of the Services. Please read these Terms carefully because they contain important information concerning your legal rights, obligations, and limitations.

By visiting, accessing, or using any part of the Services, you agree to be bound by these Terms. If you do not accept these Terms, you must stop using the Services.

Section 1 – Eligibility and Account Responsibility

By accessing or using the Services, you confirm that:

• You have reached the legal age of majority in the jurisdiction where you live, or
• You are using the Services with the permission and supervision of a parent or legal guardian

When using the Services, you may be asked to provide personal information, including:

• Your name
• Email address
• Billing and shipping details
• Payment information

You agree that all information you submit will be truthful, complete, accurate, and lawful.

You are responsible for keeping your account login details secure and for all activities carried out through your account. You may not sell, transfer, or share your account with another person without authorization.

Section 2 – Product Information and Accuracy

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.

However, the appearance of a product may vary because of factors such as:

• Screen and device display settings
• Lighting conditions
• Differences in manufacturing

For these reasons, we cannot guarantee that the color, texture, size, or overall appearance of a product will exactly match what is shown on your device.

We reserve the right to:

• Update or revise product information
• Change product prices
• Limit the quantity available for purchase
• Discontinue any product
• Restrict sales to particular individuals, locations, or regions

We may make these changes at any time without providing advance notice.

Section 3 – Orders and Acceptance

When you submit an order through our website, you are making an offer to purchase the selected product.

Domestiva reserves the right to:

• Approve or reject an order
• Cancel a transaction
• Make changes to order details

We may take such action for reasons including:

• Insufficient inventory
• Incorrect pricing information
• Website or technical errors
• Suspected fraudulent activity

An order is not considered confirmed until:

• Payment has been successfully authorized and processed, and
• You have received an official order confirmation

All orders and purchases are subject to our Return & Refund Policy.

You agree that products purchased through our Services are intended for your personal use and may not be resold, distributed, or used for commercial purposes unless Domestiva has provided authorization.

Section 4 – Pricing, Billing, and Payments

Product prices displayed on our website may be changed at any time without prior notice.

The amount charged for your purchase will be the price displayed during checkout at the time the transaction is completed.

Unless specifically stated otherwise, listed prices may exclude:

• Applicable taxes
• Shipping costs
• Import duties
• Customs fees

You are responsible for paying any additional charges associated with your order.

By submitting payment details, you authorize Domestiva to charge the payment method you selected for the total order amount, including all applicable charges and fees.

We may cancel an order when:

• Payment authorization is unsuccessful
• Billing details are incomplete or incorrect
• We reasonably suspect fraudulent activity

Section 5 – Shipping and Delivery

Any shipping or delivery timeframe shown on our website is an estimate provided for general guidance and is not guaranteed.

Delivery may be delayed by circumstances outside our reasonable control, including:

• Shipping carrier delays
• Customs inspections or clearance procedures
• Severe weather
• Supply chain interruptions

Ownership of and risk relating to the purchased products pass to the customer when the shipment is transferred to the shipping carrier, except where applicable law requires otherwise.

Section 6 – Intellectual Property Rights

All materials made available through the Services, including text, photographs, graphics, trademarks, logos, artwork, videos, designs, and software, belong to Domestiva or its licensors and are protected under applicable intellectual property laws.

We grant you a limited right to access and use the Services solely for personal and non-commercial purposes.

Without prior written authorization, you may not:

• Copy
• Reproduce
• Distribute
• Alter
• Sell
• Commercially exploit

any content or material obtained through the Services.

Section 7 – Third-Party Tools

The Services may provide access to certain tools, applications, or features offered by third-party providers.

Such tools are provided on an “as is” and “as available” basis.

Domestiva does not:

• Control
• Supervise
• Guarantee

the accuracy, availability, performance, or reliability of third-party tools.

Your decision to access or use these tools is entirely at your own risk.

Section 8 – External Links

The Services may contain links directing you to websites owned or operated by third parties.

These links are included solely for your convenience.

Domestiva is not responsible for the following aspects of third-party websites:

• Content
• Privacy practices
• Terms or policies
• Security measures

You access and use external websites at your own discretion and risk.

Section 9 – Relationship With Shopify

Domestiva is an independent business that uses Shopify as its online commerce platform.

Every purchase and transaction made through our store is entered into directly between you and Domestiva.

You understand and acknowledge that Shopify is not responsible for:

• The quality of products
• Order shipping or fulfillment
• Customer support
• Payment or transaction disputes

You agree to release Shopify from liability arising from or connected with purchases and transactions completed through our store.

Section 10 – Privacy and Data Processing

Personal information collected through the Services will be handled in accordance with our Privacy Policy.

Because Domestiva uses Shopify's infrastructure, your information may be processed or stored by Shopify and its service providers, including service providers located outside the country where you reside.

By accessing and using the Services, you consent to such processing.

Section 11 – User Content and Feedback

When you provide us with product reviews, feedback, comments, recommendations, ideas, or other content, you grant Domestiva a worldwide, perpetual, and royalty-free right to use that material for lawful business purposes.

By submitting content, you confirm that:

• You have the legal authority and necessary rights to provide it
• The content does not violate applicable law or the rights of any third party

Section 12 – Errors and Inaccuracies

From time to time, the Services may contain inaccurate, incomplete, or outdated information concerning matters such as:

• Product pricing
• Product descriptions
• Promotional offers
• Product availability

We reserve the right to:

• Correct errors or inaccuracies
• Revise or update information
• Cancel affected orders

We may take these actions at any time and without prior notice.

Section 13 – Prohibited Activities

You must not access or use the Services for any illegal, abusive, or harmful purpose, including but not limited to:

• Engaging in fraudulent conduct
• Collecting information or data without authorization
• Introducing viruses, malware, or other harmful code
• Violating copyrights, trademarks, or other intellectual property rights
• Attempting to gain unauthorized access to systems, accounts, or networks

Failure to comply with these restrictions may lead to the suspension or termination of your access to the Services.

Section 14 – Termination of Access

We may temporarily suspend or permanently terminate your access to all or part of the Services at our discretion, including in circumstances involving:

• A breach of these Terms
• Fraudulent conduct
• Improper or abusive use of the Services

Suspension or termination may occur with or without prior notice.

Any provision that is intended by its nature to continue after termination, including provisions concerning intellectual property and limitations of liability, will remain effective.

Section 15 – Disclaimer of Warranties

All products and Services offered by Domestiva are provided on an “as is” and “as available” basis.

To the fullest extent allowed by applicable law, we disclaim all express or implied warranties, including warranties relating to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

We do not warrant that:

• Access to the Services will always be uninterrupted
• Every error or defect will be corrected
• The results of using the Services will satisfy your expectations

Your access to and use of the Services are undertaken at your own risk.

Section 16 – Limitation of Liability

To the fullest extent permitted under applicable law, Domestiva and its affiliates will not be responsible for indirect, incidental, special, or consequential losses, including:

• Lost profits
• Loss of information or data
• Business interruption
• Interruptions or failures of the Services

Our total liability arising from any claim will not exceed the amount you paid for the specific product or service involved in that claim.

Section 17 – Indemnification

You agree to defend, indemnify, and hold harmless Domestiva, together with its partners and service providers, against claims, losses, liabilities, or damages resulting from:

• Your violation of these Terms
• Your breach of applicable laws or regulations
• Your infringement of third-party rights
• Your improper use of our Services or products

Section 18 – Severability

If any part of these Terms is found by a competent authority to be unlawful, invalid, or unenforceable, that provision will be separated from the remaining Terms.

All other provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Section 19 – Entire Agreement

These Terms, together with every policy referred to or incorporated within them, represent the complete agreement between you and Domestiva concerning your use of the Services.

They supersede and replace all earlier agreements, discussions, representations, or communications relating to the same subject matter.

Section 20 – Assignment

You may not assign, delegate, or transfer any of your rights or responsibilities under these Terms without receiving our prior written approval.

Domestiva may assign or transfer its rights and obligations at any time, including as part of a merger, corporate restructuring, sale of assets, or similar business transaction.

Section 21 – Governing Law

These Terms and any dispute arising from or relating to the Services will be governed by the laws of the United States, without giving effect to conflict-of-law rules.

Section 22 – Updates to These Terms

We may amend or revise these Terms from time to time.

Unless otherwise indicated, any changes become effective immediately after the revised Terms are published on this page.

By continuing to access or use the Services after revised Terms are posted, you agree to the updated Terms.

Section 23 – Contact Information

For questions or concerns relating to these Terms of Service, please contact us:

Domestiva

Email: service@domestiva.com
Phone: +1 (601) 601-8750

Business Address:
SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE
66 CHAI WAN KOK STREET
TSUEN WAN, HONG KONG

US Office:
188 E Capitol St, Suite 800
Jackson, MS 39201
United States